“For Front-line Employees”
ow in its third year, the December
MTA-U has become a must for front-line
employees to keep pace with industry
developments and job expectations. More
than 300 people attend each year.
Designed especially for Customer Service
Reps and Install and Repair Technicians,
this MTA-University program will help
your front-line employee perform at the
highest level.
Agenda
9:00 a.m. Mergers and Acquisitions
They’re sweeping across the state. A
look at how they will impact your job
and your telco.
Educating the Customer
With more competition and an explosion
of new products, your customers need
information on what you’re offering and
why you service is superior.
How to Sell and Promote Bundles
Studies show that bundles practically
eliminate churn. We’ll give you tools
and tips to close more sales.
Noon Lunch (provided on-site)
1:00 p.m. New Technologies
iPhones, 700 MHz, Skype, wireless VoIP,
Slingbox – every year delivers new
technologies that connect to the telecom
network. We’ll review the top 10 new
technologies for 2007.
Secret Shopping
A comparison of rural telcos and their
competitors’ customer service, based on
live recorded calls.
Excelling in Your Performance
Appraisal
It usually comes every December. We’ll
show you how to represent your
accomplishments to your evaluator and
what bosses expect.
Workplace Human Resources
A breakdown of the top 10 legal
requirements for you to observe.
4:00 Adjourn
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