2015 CSR Spring Conference
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5/7/2015 to 5/8/2015
When: May 7–8, 2015
Where: Best Western Kelly Inn
2705 Annapolis Lane North
Plymouth, Minnesota  55441
United States
Contact: Tammy Dierks


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MTA is excited to announce the upcoming Customer Service Peer Group Conference. This is to be held May 7th & 8th at the Best Western Kelly Inn – Plymouth, Minnesota. This event is for any and all individuals who deal with customers in the telecommunication industry. This is a great opportunity to attend (or send your staff) for very little cost.

We will begin at 6 p.m. on Thursday evening with an icebreaker. We will be serving pizzas & appetizers in the Patio Room from 6-7 pm. We will be attending the Plymouth Playhouse production of “Late Night Catechism” at 7:30 pm. The $30 tickets for the play are complimentary as part of the Ice Breaker. The morning of learning will include a message from our own MTA President, Brent Christensen; and Brian Crommett from 702 Communications will speak on " Cord Cutters & New Streaming Options.”

Before lunch, Catherine Rasmussen, Extension Professor, Leadership & Civic Engagement U of M, will begin speaking on "Bridging Generational Trends” and return again after lunch speaking on the same topic.

In the afternoon we will be breaking out into groups and doing the ever so popular Peer to Peer Breakout Sessions.

There is plenty of time to meet old and new friends and share your customer service experiences in the telecommunications business. Register now to attend this learning conference. The MTA registration fee is only $125. Rooms will be held until April 23, you must also indicate if you are planning on attending the Plymouth Playhouse Production. You and your staff won’t want to miss this conference! Find the full agenda and registration form on the MTA calendar. You will register with MTA and then make your own hotel reservation. We look forward to seeing you on May 7 & 8.

P.S. Please consider joining the planning committee. Our committee consists of 4 people with 1 leaving each time. You would help plan 4 conferences. We communicate with each other thru email and conference calls. It is a great way to get involved. If interested, please let one of the committee members know. We would like to have someone onboard before the end of this conference.

Agenda

Thursday, May 7, 2015

6:00 PM-7:15 PM         Icebreaker – Hotel
Pizzas & Appetizers will be served in the Patio Room from 6:00 to 7:00 pm.
7:30-9:30 PM               Plymouth Playhouse  – “LATE NIGHT CATECHISM” – Complimentary Tickets

Friday, May 8, 2015

**Please bring 1 door prize & promotional items (approximately 40) to share.

7:00 AM- 8:00 AM       Breakfast  (included in registration & held in conference room area)
(Continental Breakfast – Assorted pastries, fresh fruit, granola bars, yogurt & coffee & juice.
(For those that are coming in the night before and are spending the night, there is a continental breakfast included in your stay.)

8:00                             Registration

8:15                             Welcome/Introductions/Icebreaker/Announcements

8:30                             MTA & You – Brent Christensen

9:00                            Brian Crommett – 702 Communications – “Cord Cutters & New Streaming Options”
                       
10:00                           Break and Door Prizes

10:15                           Catherine Rasmussen – Extension Professor, Leadership & Civic Engagement U of M
                                   
“Bridging Generational Trends”
Learn about the different generations that are shoulder to shoulder in your workplace and communities. Develop a clearer understanding of who these generations are, how they differ in their values, and their distinct views of the work world. Make plans for ways you can improve your workplace and citizen service. Understanding generational differences and how they can play into work and community are important for future organizational success.
                                   
12:00                           Lunch (included in registration) 
                                   
 1:00                            Catherine Rasmussen (continued)

 2:30                            Break/Energizer & Door Prizes
       
 2:45                            Peer to Peer Breakout Session & Team Building Exercises
**Please bring 2 topics for discussion per company.  Topics will be placed into an idea jar and selected at random for discussion.
                                     
 4:00                            Door Prizes & Closing Remarks

Cost

MTA Member: $125
Non-member: $150

Lodging

Best Western Kelly Inn
Phone: 763-553-1600
Please ask for the MTA Group block.

Questions?

Contact one of our volunteer committee members.

Erin Riecke, 702 Communications                                         Mona Milloch, CTC Telecom
(218)-284-5718                                                                        (218) 454-1240
eriecke@702Communications.com                                            monamilloch@connectctc.com

Tammy Dierks, Federated Telephone/Farmers Mutual      Lisa Urdahl, Nu-Telecom
(320) 324-2810                                                                       (320)234-5274
tammy.dierks@aciracoop.net                                                    lisaurdahl@nu-telecom.net

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