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2015 Customer Service Peer Group Fall Conference
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10/28/2015 to 10/29/2015
When: October 28–29, 2015
Where: Jackpot Junction Casino
39375 Co Hwy 24
Morton, Minnesota  56270
United States
Contact: Lisa Urdahl
320-583-3714


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MTA is excited to announce the upcoming Customer Service Peer Group Conference. This is to be held October 28 & 29 at Jackpot Junction Casino in at Morton, MN. This event is for any and all individuals who deal with customers in the telecommunication industry. This is a great opportunity to attend (or send your staff) for very little cost.

Agenda

Wednesday, October 28, 2015

6:30 – 8:30 p.m. Icebreaker – Players Sports Bar & Grill in the Jackpot Hotel
Social time to encourage peer to peer networking which will include
Appetizers & Complimentary Casino Cash to play with on the Casino floor – Good Luck!

Thursday, October 29, 2015

 *Please bring 1 door prize & promotional items (approximately 40) to share.

7:30 – 8:30 a.m. Breakfast (included in registration & held in conference room area)
(Continental Breakfast – Assorted pastries, fresh fruit, granola bars, yogurt & coffee & juice.
8:30 a.m. Registration
8:45 a.m. Welcome/Introductions/Icebreaker/Announcements
9:00 a.m. MTA & You – Brent Christensen
9:30 a.m. Cecilia Ray – Attorney with Moss & Barnett – “CPNI Refresher"
10:15 a.m. Break and Door Prizes
10:30 a.m. Catherine Rasmussen – Extension Professor, Leadership & Civic Engagement U of M
                                   
“Navigating Conflict More Successfully”
Participants learn about typical patterns and dynamics related to conflict and ways to resolve it. Using the Thomas-Kilmann Conflict Mode Instrument®. Participants are able to understand their conflict style and recognize the conflict styles of others. Participants learn and practice ways to be more effective in situations where conflict is present.
Noon Lunch (included in registration) 
1:00 Catherine Rasmussen (continued)
2:30 Break/Energizer & Door Prizes
2:45 Peer to Peer Breakout Session & Team Building Exercises
**Please bring 2 topics for discussion per company.  Topics will be placed into an idea jar and selected at random for discussion.
4:00 Door Prizes & Closing Remarks

 

Registration Fee

MTA Members – $125
Non-members – $150

Lodging

Reservations can be made under MTA CSR Fall Conference by contacting 1-800-946-2274.


Registration Cancellation Policy: With written cancellation notice received one week prior to the event, you will receive a refund, less $10 processing fee. Cancellations the week of the event are non-refundable. No-shows will not receive a refund.

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