MTA is excited to announce the upcoming Customer Service Peer Group Conference. This is to be held April 19th & 20th at Arrowwod Resort & Conference Center in Alexandria, MN. This event is for any and all individuals who deal with customers in the telecommunication industry. This is a great opportunity to attend (or send your staff) for very little cost.
More information will be provided as the conference approaches.
MTA Member: $125
Arrowwood Resort & Conference Center
Room Rate: $119.00
Block of rooms reservered under MTA Customer Service Conference.
Erin Riecke, 702 Communications
Tammy Dierks, Federated Telephone/Farmers Mutual
Christel Samuelson, Park Region/Otter Tail Telecom
Lisa Urdahl, Nu-Telecom
Tuesday, April 19, 2016
Icebreaker – Carlos Creek Winery Tour & Wine Tasting
Winery tour, wine tasting and appetizers after the tour. Cost is $7 per person for wine tasting which includes a souvenir wine glass. Attendees are responsible for this fee which will be collected that night. Please indicate if you plan to participate in wine tasting. A shuttle bus will leave the hotel at 6:30 pm. Meet in the hotel lobby at 6:15 pm. The shuttle will return us to the hotel.
Wednesday, April 20, 2016
*Please bring 1 door prize & promotional items (approximately 40) to share.
Breakfast (included in registration & held in conference room area)
Breakfast – Assorted pastries & muffins, fresh fruit, orange juice, coffee & tea.
MTA & You – Brent Christensen
Dave Wolf – “General Manager’s Perspective”
General Manager Gardonville Cooperative Telephone Association
Team Building and Peer to Peer Breakout Sessions
**Please bring 2 topics for discussion per company. Topics will be placed into an idea jar and
selected at random for discussion.
Lunch (included in registration)
Lisa Brouwer – Full Throttle Living – “Gear Up: 6 Pieces of Gear that 'Ready to Ride' Team Members Wear"
As a John Maxwell Certified Coach, Trainer, and Speaker, Lisa provides learning and coaching programs that will inspire you to rev up your personal and professional growth. She traded her high heels for boots and briefcase for saddlebags, and now coaches women on how to ‘Obey Their Inner Rumble’ and helps small businesses shift into high gear using motorcycle references.
Break/Energizer & Door Prizes
Peer to Peer Breakout Sessions, continued
Door Prizes & Closing Remarks
Cancellation Policy: With written cancellation notice received one week prior to the event, you will receive a refund, less $10 processing fee. Cancellations the week of the event are non-refundable. No-shows will not receive a refund.