MTA Fall 2016 Customer Service Group Conference
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MTA is excited to annouce the upcoming Customer Service Peer Group Conference. This is to be held October 19th & 20th at Embassy Suits in Brooklyn Park, MN. This event is for any and all individuals who deal with customer in the telcommunications industry. This is a great opportunity to attend (or send your staff) for very little cost.

10/19/2016 to 10/20/2016
When: October 19-20, 2016
5:30 PM
Where: Embassy Suites in Brooklyn Park
6300 Earle Brown Dr
Brooklyn Park, Minnesota  55430
United States
Contact: Erin Riecke
218-284-5718


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MTA is excited to annouce the upcoming Customer Service Peer Group Conference. This is to be held October 19-20 at Embassy Suites in Brooklyn Park, MN. This event is for any and all individuals who deal with customer in the telcommunications industry. This is a great opportunity to attend (or send your staff) for very little cost.

Agenda

Wednesday, October 28, 2015

6:30 – 8:30 p.m. Icebreaker – Players Sports Bar & Grill in the Jackpot Hotel
Social time to encourage peer to peer networking which will include
Appetizers & Complimentary Casino Cash to play with on the Casino floor – Good Luck!

Thursday, October 29, 2015

 *Please bring 1 door prize & promotional items (approximately 40) to share.

7:30 – 8:30 a.m. Breakfast (included in registration & held in conference room area)
(Continental Breakfast – Assorted pastries, fresh fruit, granola bars, yogurt & coffee & juice.
8:30 a.m. Registration
8:45 a.m. Welcome/Introductions/Icebreaker/Announcements
9:00 a.m. MTA & You – Brent Christensen
9:30 a.m. Cecilia Ray – Attorney with Moss & Barnett – “CPNI Refresher"
10:15 a.m. Break and Door Prizes
10:30 a.m. Catherine Rasmussen – Extension Professor, Leadership & Civic Engagement U of M
                                   
“Navigating Conflict More Successfully”
Participants learn about typical patterns and dynamics related to conflict and ways to resolve it. Using the Thomas-Kilmann Conflict Mode Instrument®. Participants are able to understand their conflict style and recognize the conflict styles of others. Participants learn and practice ways to be more effective in situations where conflict is present.
Noon Lunch (included in registration) 
1:00 Catherine Rasmussen (continued)
2:30 Break/Energizer & Door Prizes
2:45 Peer to Peer Breakout Session & Team Building Exercises
**Please bring 2 topics for discussion per company.  Topics will be placed into an idea jar and selected at random for discussion.
4:00 Door Prizes & Closing Remarks

 

Registration Fee

MTA Members – $125
Non-members – $150

Lodging

There is a block of rooms reserved under MTA Customer Service Conference, call 763-560-2700 for reservations. The reservation date will only be held until 9/29/16.

Agenda

Wednesday, October 19, 2016

5:30 PM-6:30 PM Icebreaker – Hotel
Managers Reception – free drinks and appetizers from 5:30 to 6:30 pm.
6:45 PM-9:30 PM Bowling at Brunswick Zone XL – Brooklyn Park, MN

Thursday, October 20, 2016

**Please bring 1 door prize & promotional items (approximately 40) to share.

7:00 AM- 8:00 AM Breakfast (included in registration & held in conference room area)
(Continental Breakfast – hard boiled eggs, fresh fruit, granola, yogurt & coffee & juice.)
(For those that are coming in the night before and are spending the night there is a free cook to order breakfast and many other fresh options.)
8:00 AM Registration
8:15 AM  Welcome/Introductions/Icebreaker/Announcements
8:30 AM MTA & You — Brent Christensen
9:00 AM   Mind Set Mastery
Covers managing stress and adding high energy vibrations for a more upbeat office
10:00 AM Break and Door Prizes
10:15 Am Creator and Designer of Company Wellness Plans: “Nutrition” Kylee Seifert
Kylee works with companies to design a company wellness plan thru different options like Lunch & Learns, Nutritional Challenges and Fitness Challenges. Kylee is excited to talk about nutrition on the go and making it easy to eat healthy at work.
12:00 PM Lunch (included in registration) 
1:00 PM

Fitness/Exercise and sitting at your desk all day — Kylee Seifert
Continued

2:30 PM Break/Energizer & Door Prizes
2:45 PM Peer to Peer Breakout Session & Team Building Exercises
**Please bring 2 topics for discussion per company.  Topics will be placed into an idea jar and selected at random for discussion.
4:00 PM Door Prizes & Closing Remarks

                          

Questions?  Contact one of our volunteer committee members.

Erin Riecke, 702 Communications
(218)-284-5718   
eriecke@702Communications.com                                        

Mona Milloch, CTC Telecom
(218) 454-1240
monamilloch@connectctc.com

Christel Samuelson, Park Region     
christel.samuelson@parkregion.com                                           

 Lisa Urdahl, Nu-Telecom
(320) 234-5274
lisaurdahl@nu-telecom.net

Monica Olson, Gardonville Telephone
320-808-8398
molson@gardonville.net


Registration Cancellation Policy:
With written cancellation notice received one week prior to the event, you will receive a refund, less $10 processing fee. Cancellations the week of the event are non-refundable. No-shows will not receive a refund.

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