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MTA Fall 2016 Customer Service Group Conference
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MTA is excited to annouce the upcoming Customer Service Peer Group Conference. This is to be held October 19th & 20th at Embassy Suits in Brooklyn Park, MN. This event is for any and all individuals who deal with customer in the telcommunications industry. This is a great opportunity to attend (or send your staff) for very little cost.

 Export to Your Calendar 10/19/2016 to 10/20/2016
When: October 19-20, 2016
5:30 PM
Where: Embassy Suites in Brooklyn Park
6300 Earle Brown Dr
Brooklyn Park, Minnesota  55430
United States
Contact: Erin Riecke
218-284-5718


Online registration is available until: 10/19/2016
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Register online above.

MTA is excited to annouce the upcoming Customer Service Peer Group Conference. This is to be held October 19-20 at Embassy Suites in Brooklyn Park, MN. This event is for any and all individuals who deal with customer in the telcommunications industry. This is a great opportunity to attend (or send your staff) for very little cost.

Agenda

Wednesday, October 28, 2015

6:30 – 8:30 p.m. Icebreaker – Players Sports Bar & Grill in the Jackpot Hotel
Social time to encourage peer to peer networking which will include
Appetizers & Complimentary Casino Cash to play with on the Casino floor – Good Luck!

Thursday, October 29, 2015

 *Please bring 1 door prize & promotional items (approximately 40) to share.

7:30 – 8:30 a.m. Breakfast (included in registration & held in conference room area)
(Continental Breakfast – Assorted pastries, fresh fruit, granola bars, yogurt & coffee & juice.
8:30 a.m. Registration
8:45 a.m. Welcome/Introductions/Icebreaker/Announcements
9:00 a.m. MTA & You – Brent Christensen
9:30 a.m. Cecilia Ray – Attorney with Moss & Barnett – “CPNI Refresher"
10:15 a.m. Break and Door Prizes
10:30 a.m. Catherine Rasmussen – Extension Professor, Leadership & Civic Engagement U of M
                                   
“Navigating Conflict More Successfully”
Participants learn about typical patterns and dynamics related to conflict and ways to resolve it. Using the Thomas-Kilmann Conflict Mode Instrument®. Participants are able to understand their conflict style and recognize the conflict styles of others. Participants learn and practice ways to be more effective in situations where conflict is present.
Noon Lunch (included in registration) 
1:00 Catherine Rasmussen (continued)
2:30 Break/Energizer & Door Prizes
2:45 Peer to Peer Breakout Session & Team Building Exercises
**Please bring 2 topics for discussion per company.  Topics will be placed into an idea jar and selected at random for discussion.
4:00 Door Prizes & Closing Remarks

 

Registration Fee

MTA Members – $125
Non-members – $150

Lodging

There is a block of rooms reserved under MTA Customer Service Conference, call 763-560-2700 for reservations. The reservation date will only be held until 9/29/16.


Registration Cancellation Policy:
With written cancellation notice received one week prior to the event, you will receive a refund, less $10 processing fee. Cancellations the week of the event are non-refundable. No-shows will not receive a refund.

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