From NECA’s Washington Watch
Senator Tim Johnson (D-S.D.) introduced the Public Safety and Economic Security Communications Act on March 13, 2014. The bill would take steps to address the call completion problems affecting rural communities. The proposed bill would require providers that transport voice calls to register with the FCC and comply with basic service quality standards, and these standards would be established by the FCC within 180 days of enactment to help prevent the discriminatory delivery of calls. Senator Johnson sent his Senate colleagues a letter to invite them to become co-sponsors of the legislation.
All MTA members are welcome to join a Peer Group
May 14-15, 2014
Le St-Germain Suite Hotel
St. Cloud, Minnesota
MTA is excited to announce the upcoming Customer Service Peer Group Conference. This is to be held May 14 and 15 at Le St-Germain Suite Hotel–St. Cloud, MN. This event is for any and all individuals who deal with customers in the telecommunication industry. This is a great opportunity to attend (or send your staff) for very little cost.
We will begin at 7 p.m. on Wednesday evening with an icebreaker meet and greet in the hotel bar & lounge. Chair massages will be available. On May 15, the morning of learning will include a message from our own MTA President Brent Christensen and a representative from Independent Emergency Services (IES).
Back by popular demand will be our “Peer to Peer Breakout Sessions”. We will work on some great team building skills. These are totally interactive & informative. Come ready to participate & share.
After lunch, Steve Gasser will present “Growing Bigger EARS!” – 10 steps to using social media to increase sales and customer loyalty.
There is plenty of time to meet old and new friends and share your customer service experiences in the telecommunications business. Register now to attend this learning conference. The MTA registration fee is only $99. Le St-Germains’ room rate is $89 until April 25. You and your staff won’t want to miss this conference! Find the full agenda and registration form on the MTA calendar. You will register with MTA and then make your own hotel reservation. We look forward to seeing you on May 14 & 15.
P.S. Please consider joining the planning committee. Our committee consists of 4 people with 1 leaving each time. You would help plan 4 conferences. We communicate with each other through email and conference calls. It is a great way to get involved. If interested, please let one of the committee members know. We would like to have someone onboard before the end of this conference.
MTA’s core purpose is to enhance the success and viability of its telecommunications industry members. You are an important part of helping us fulfill this mission. Here is your opportunity to maximize the impact of your event sponsorships for 2014.
Sponsor a Peer Group: Download the PDF or Sign Up Online!
Email Jacquie at email@example.com to be added – please specify which listserv(s) you would like to join:
Administrative Assistant (AA)
Customer Service (CSR)
Office Managers (OM)
Human Resource (HR)
Plant Superintendents (PM)
Telco Marketing (TMG)
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We get the question from time to time as to how likely is a company going to be inspected, and instead of saying it depends, we will take a look at what OSHA has to say about it. The following information comes directly from the Minnesota OSHA website, which attempts to answer this very question.
Minnesota OSHA (MNOSHA) Compliance conducts more than 2,500 enforcement inspections each year. With approximately 180,000 worksites in Minnesota on any given day, how can you figure out if your company is likely to be inspected?
MNOSHA Compliance will give priority to an inspection if:
- someone sees or reports an imminent danger;
- an employee has died at work;
- more than three employees have been hospitalized following a workplace incident;
- an employee has complained to MNOSHA about a safety or health hazard; or
- the company is in an industry with high injury, illness and workers' compensation rates.
Industries with high injury, illness and workers' compensation rates include:
- manufacturing; and
- construction, including demolition, bridge work, fall hazards and roofing work.
The U.S. Department of Labor and MNOSHA have identified industries where employees are likely to be exposed to hazards that might lead to injury. The two agencies work cooperatively to improve safety in these areas by focusing their inspection activities on these industries:
- occupations where employees might suffer amputations during work;
- worksites where employees are exposed to combustible dust, lead, silica, isocyanates or hexavalent chromium;
- health care;
- trenching and excavation work;
- window washing;
- grain handling; and
- meatpacking facilities.
As you look through the lists above, one may think that their chances of an inspection are slight, but remember that being prepared for the likelihood of an inspection is the best advice we can give. Any time a worker is doing his or her job in view of the public, there is a possibility that an OSHA Compliance Office could drive by and decide to approach that worker. Compliance Officers are required to stop and approach workers who are in violation of acceptable guidelines.
If you have any questions or need any information regarding the Minnesota Telecom Alliance’s Safety Program, please feel free to contact me at firstname.lastname@example.org.
Dan Berg, M.S.
MTA Lead Safety Consultant
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