September 6, 2013

In This Issue

Meetings and Events

MTA Updates

>> 2013 MTA Fall Conference Online Registration Now Available!

>> MN DPS Sends 911 Data Request to Wireline Providers

>> Fall Conference Closing Speaker Announced

>> Customer Service Peer Group

>> Autumn Driving Safety Tips

People and Companies

>> Jeff Clancy joins Leonard, Street and Deinard

MTA Staff

MTA President/CEO:
Brent Christensen
Team Leader:

Jacquie Jaskowiak
Event Planners:
Julie Cygan
Carissa Wolf
Member Services:
Chris Swanson
Janey Duntley

Stay up-to-date on daily happenings at the MTA offices by following us on Facebook. From peer group meetings to annual conferences and everything in between, get the scoop on what’s happening at our offices!




Meetings and Events

September 11, 2013: 2013 Office Managers/Human Resources Peer Group Fall Conference

September 26-27, 2013: 2013 Customer Service Peer Group Fall Conference

October 10-11, 2013: 2013 MTA Fall Conference

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MTA Updates


2013 MTA Fall Conference Online Registration Now Available!

As great as this summer is, it is time to start thinking about fall. Getting ready for back to school, the Vikings, cooler temperatures, leaves turning color, and most important… the MTA Fall Conference!

Continuing a tradition we started last year, the MTA Event Planning Committee and staff have been working with the Video Peer Group, IT Peer Group, and Economic Development Committee to provide more opportunities to learn. This year’s event will open with Thursday’s sessions on the ever changing regulatory issues facing our industry. It will continue with separate tracks giving attendees the most current, up-to-date, information on Video, IT, and our 3rd Telework Summit. See full schedule. Know you want to attend, but don’t know which sessions you want to attend? It doesn’t matter, you can mix and match sessions to meet your individual needs. Don’t wait…

Become a Sponsor
Maximize your company's exposure to the MTA membership at the 2013 Fall Conference. MTA members will come to Minneapolis from all over the state to learn more about the important issues facing our industry – and this is your opportunity to get your company’s message in front of them. Thank you in advance for your sponsorship consideration and all you do to support the MTA. Without your support, events like this would not be possible!

Sign up now!

SEE YOU AT THE 2013 MTA Fall Conference!



Interstate Telcom Consulting, Inc.


MN DPS Sends 911 Data Request to Wireline Providers

On August 28, a letter was sent from the Minnesota Department of Public Service to wireline and wireless providers requiring them to submit the number of subscribers they have as soon as possible, and no later than October 15. The letter points to a new statute as providing DPS with this authority. While the referenced statute does require wireless carriers to submit the requested information, there is no such requirement for wireline carriers. The MTA does not believe there is any harm in providing the information requested – and it may facilitate more accurate information for the collection of 911 fees – but we do recognize it is completely voluntary and up to each individual company. CLICK HERE to view the letter from DPS and HERE for the reporting form. Any questions should be directed to MTA President/CEO Brent Christensen at or 651-288-3723.

Fall Conference Closing Speaker Announced

The Event Planning Committee is proud to announce that Mike Veeck, owner of the St. Paul Saints, has been secured as the closing speaker for the MTA Fall Conference. Mr. Veeck is a nationally recognized speaker who owns several minor league teams. As one of minor league baseball's most successful owner-operators, Veeck and his Goldklang Group partners have built an empire of six teams on the universal currency of laughter. With franchises from South Carolina to Minnesota, Florida to New York, Veeck has spent the past 15 years reinvigorating the once-languid landscape of minor league baseball into a vibrant, profitable enterprise.

If your company is interested in sponsoring this great opportunity, please contact either Julie Cygan at: or Carissa Wolf at Don’t miss out, sign up today!

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Peer Group Bulletin
All MTA members are welcome to join a Peer Group

Customer Service Peer Group

MTA is excited to announce the upcoming Customer Service Peer Group Conference, to be held September 26-27 at Holiday Inn Mpls NW – Elk River, MN. This event is for any and all individuals who deal with customers in the telecommunication industry. This is a great opportunity to attend (or send your staff) for very little cost.

We will begin at 7 p.m. on Thursday evening with an icebreaker meet-and-greet in the hotel bar & lounge. Chair massages will be available. The Friday morning of learning will include a message from our own MTA President, Brent Christensen; and Kristi Westbrook will share "7 Traits of Highly Successful People”.

Back by popular demand will be our "Peer to Peer Breakout Sessions”. Topics will include: Social Media-does your company use, what and how; Customer Surveys-how do you develop and use; Cross Training-how and what works; Interpersonal Communications at your company; Lifeline Credits; Delinquencies and Bankruptcies; and what would you like to discuss next time. These are totally interactive and informative. Come with your ideas, suggestions, and what works for you!

After lunch, Organized Audrey will present "Entangled in Email and Passport to Productivity”. Her passion and energy will motivate us all to develop effective email strategies to improve productivity and efficiency and learn how to become better organized and make life-lasting improvements. It’s time to take control of email, improve your productivity, and plan and prepare for a pleasant and successful work environment!!

There is plenty of time to meet old and new friends and share your customer service experiences in the telecommunications business. Register now to attend this learning conference. The MTA registration fee is only $99. You and your staff won’t want to miss this conference! Find the full agenda and registration form on the MTA calendar. You will register with MTA and then make your own hotel reservation. We look forward to seeing you on September 26- 27.

Register today

Would you like to be added to a Peer Group listserv?

Email Jacquie at to be added – please specify which listserv(s) you would like to join:

Customer Service (CSR)
Office Managers (OM)
Human Resource (HR)
Plant Superintendents (PM)
Telco Marketing (TMG)

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Safety Corner

Autumn Driving Safety Tips

The days are getting noticeably shorter, while they are still warm – making it prime time to take a road trip before the coming winter. With the shorter days will come falling leaves, crisp nights, cold rains and kids on buses and walking to and from school. Each of these can add to our enjoyment or cause us concern while driving this autumn.

The falling leaves can pile up along the roadway and become slippery when wet, which can be as big a hazard as standing water. Leaves (wet or dry) can obscure potholes and other hazards and make steering and braking more difficult.

Autumn’s weather is variable and can change quickly. Take the time to make sure your windshield is clear on frosty mornings and that your wipers and brakes are in good condition. Fog gives us another factor to consider when driving; especially in the morning and night, give yourself more time and slow down. It’s also not too early to start getting your winter survival kit together for your vehicles.

The animal world seems to come alive during the fall with mating season for deer and bears focused on ingesting as many calories as possible before winter. These animals are sometimes less cautious along the roadways.

Smaller animals are also more active, gathering food for the long winter months. Slow down, especially during twilight hours, in areas that animals roam. Scan as far down the road as possible – and if you do see movement or an animal on the side of the road, decrease your speed. If an animal is in the roadway, do not swerve to avoid it; many accidents are caused by trying to avoid a collision.

School zones and buses require added attention. Be sure to stop for buses with flashing red lights and the stop arm out. Never pass a bus on the right side. State law requires us to stop for pedestrians in crosswalks.

Enjoy the time you have this autumn, but drive with care and give your full attention to the task at hand.

Take care,
Dan Berg, M.S.
Lead Safet
y Consultant

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People Companies

Jeff Clancy joins Leonard, Street and Deinard

Leonard, Street and Deinard is pleased to announce that Jeff Clancy has joined the firm's St. Cloud office. Jeff provides general corporate and business law representation to privately held companies, which includes advising clients on corporate governance, domestic and international acquisitions, company asset sales, entity formation, due diligence, intellectual property and FCC regulatory matters.

Prior to joining Leonard, Street and Deinard, Jeff owned a solo practice in Minneapolis, where he consulted on corporate and business law and represented wireless telecommunications companies. In addition to his corporate and business work, Jeff has significant experience working in both collegiate and professional sports. Jeff resides in St. Cloud with his wife, Lindsey, and daughter, Kennedy.

Phone: 320.654.4115
Fax: 320.654.4101
Address: 3800 Eighth Street North, Suite 102, St. Cloud, MN 56303

Do you have an announcement for People & Companies? Send an e-mail to MTA at or fax to 651-290-2266.

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Minnesota Telecom Alliance
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