MTA Spring 2018 Customer Service Group Conference
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4/18/2018 to 4/19/2018
When: April 18-19, 2018
Where: Whitefish Lodge
14150 Swann Dr
Crosslake, Minnesota  56442
United States

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MTA is excited to annouce the upcoming Customer Service Peer Group Conference. This is to be held April 18th & 19th at Whitefish Lodge in Crosslake, MN. This event is for any and all individuals who deal with customer in the telcommunications industry. This is a great opportunity to attend (or send your staff) for very little cost. 

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Wednesday, October 28, 2015

6:30 – 8:30 p.m. Icebreaker – Players Sports Bar & Grill in the Jackpot Hotel
Social time to encourage peer to peer networking which will include
Appetizers & Complimentary Casino Cash to play with on the Casino floor – Good Luck!

Thursday, October 29, 2015

 *Please bring 1 door prize & promotional items (approximately 40) to share.

7:30 – 8:30 a.m. Breakfast (included in registration & held in conference room area)
(Continental Breakfast – Assorted pastries, fresh fruit, granola bars, yogurt & coffee & juice.
8:30 a.m. Registration
8:45 a.m. Welcome/Introductions/Icebreaker/Announcements
9:00 a.m. MTA & You – Brent Christensen
9:30 a.m. Cecilia Ray – Attorney with Moss & Barnett – “CPNI Refresher"
10:15 a.m. Break and Door Prizes
10:30 a.m. Catherine Rasmussen – Extension Professor, Leadership & Civic Engagement U of M
“Navigating Conflict More Successfully”
Participants learn about typical patterns and dynamics related to conflict and ways to resolve it. Using the Thomas-Kilmann Conflict Mode Instrument®. Participants are able to understand their conflict style and recognize the conflict styles of others. Participants learn and practice ways to be more effective in situations where conflict is present.
Noon Lunch (included in registration) 
1:00 Catherine Rasmussen (continued)
2:30 Break/Energizer & Door Prizes
2:45 Peer to Peer Breakout Session & Team Building Exercises
**Please bring 2 topics for discussion per company.  Topics will be placed into an idea jar and selected at random for discussion.
4:00 Door Prizes & Closing Remarks


Registration Fee

MTA Members – $150
Non-members – $150


Whitefish Lodge & Suites
14150 Swann Dr
Crosslake, MN 56442

There is a block of rooms reserved at the hotel. Call 218-692-2246, ext. 0 and reference code MTA418. The reservation date will only be held until 3/17/18 or until the room block is depleted, whichever comes first.


Wednesday, April 18, 2018

1:00 PM


2:00 PM – 4:00 PM

Professional Speaker, Ted Schick

Discussing a variety of customer service topics from Dealing with Difficult Customers, Good Internal Customer Service and 10 Commandments of Communication. This is something you don't want to miss!

5:30 PM – 10:30 PM

Team Building, Manhattan Beach Lodge

Join us for Bingo and Burger Night at neighboring Manhattan Beach Lodge. Shuttle service from Whitefish Lodge to Manhattan Beach Lodge, Bingo and Burgers included with registration.

Thursday, April 19, 2018

7:00 AM – 8:00 AM

Breakfast (included in registration)

8:15 AM

Welcome, Introductions, Icebreaker and Announcements

8:30 AM

Brent Christensen: "MTA & YOU"

9:00 AM – 11:00 AM

Debby Floerchinger: "Your Customers are Evolving, Are You Evolving with Them?"

11:00 AM

Break and Door Prizes

11:15 AM – 12:00 PM

Peer to Peer Breakout Session & Team Building Exercises

Please bring two topics for discussion per company. Topics will be placed into an idea jar and selected at random for discussion.

12:00 PM – 1:00 PM

Lunch (included in registration)

1:00 PM – 2:00 PM

Team Building Exercise

2:00 PM – 3:00 PM

Jean Edhlund: "Evolving Video Technology — How to Communicate Changes to Your Customers"

3:00 PM – 3:45 PM

Brian Crommett: "Gadgets & Gizmos"

4:00 PM

Door Prizes & Closing Remarks

**Please bring 1 door prize & promotional items (approximately 40) to share.


Lisa Urdahl,
Mary Petsche,
Betsy Bignall,
Cathy Danzl,
Monica Olson,


Silver Sponsor

Bronze Sponsor

Olsen Thielen, CPAs
Pinnacle Marketing Group

Registration Cancellation Policy: With online cancellation notice received one week prior to the event, you will receive a refund, less $10 processing fee. Cancellations the week of the event are non-refundable. No-shows will not receive a refund.

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