Customer Service Peer Group - 2018 Fall Conference
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9/25/2018 to 9/26/2018
When: September 25 - 26, 2018
Where: Water Street Inn
101 Water Street
Stillwater, Minnesota  55082
United States


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Join us for the CSR 2018 Fall Conference!

Each company: Don’t forget to bring about 30 trinkets and a door prize.

Registration: $150

Hotel Info:

Water Street Inn
101 Water Street
Stillwater, Minnesota  55082
651-439-6000
www.waterstreetinn.us

Agenda:

Tuesday September 25, 2018

1:15 p.m.

Registration at Water Street Hotel, Downtown Stillwater
Welcome, Introductions, Icebreaker & Announcements


1:30-4:30 p.m.

Dale Carnegie Training
Rick Cole, Sales & Training Consultant


6:15–8:15 p.m.
Riverboat Cruise along the St. Croix River, Buffet Dinner
Meet in hotel lobby at 5:30 to walk to the boat. We are to arrive 30 minutes before departure. The dock is approximately a 7 minute walk. There is parking available.

Wednesday September 26, 2018

8:00–9:00 a.m.

Breakfast (included)


9:00-10:00 a.m.

ALICE Training
Aaron Wilfahrt, MTA Safety Consultant


10:00 a.m. -12:00 p.m.

The Seven Components of Wellness
Katie Johnson, LRH Foundation


12:00–1:00 p.m.

Lunch (included)


1:00–2:00 p.m.

The Seven Components of Wellness, Continued
Katie Johnson, LRH Foundation


2:00-3:45 p.m.

Peer to Peer Breakout Session & Team Building Exercises
Please think of two topics for discussion. Topics will be placed into an idea jar and selected at random for discussion.


3:45-4:00 p.m.

Prizes & Closing Remarks

Member Directory

MTA Membership Directory

Active Members

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