2019 Customer Service Peer Group Spring Conference
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4/24/2019 to 4/25/2019
When: April 24-25, 2019
Where: Arrowwood Lodge
2100 Arrowwood Lane
Alexandria, Minnesota  56308
United States


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2019 Spring MTA Customer Service Peer Group Conference

Arrowwood Lodge
2100 Arrowwood Lane NW Alexandria, MN 56308

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Bring around 35 trinkets and a door prize from each attendee.

Rate: $150/person

Lodging:

Lodging: Arrowwood Lodge 
2100 Arrowwood Lane NW Alexandria, MN 56308
Standard Deluxe room - $89.00
Reservations: 866-386-5263

Agenda

Wednesday, April 24

1pm - 3pm

Jenna Monse & Shelly Netland, Cooperative Network Services, LLC
Emotional Intelligence — Specifically targeted for telecom
(talking about relationships/scenarios with CSR, Technicians, Accounting, etc.) as well as customer service/sales -related information.

4:30pm - 6:30pm

Team Building, Escape Room Alexandria
115 8th Ave E, Alexandria, MN 56308
Join us for some escape room fun! 4:00 meet in hotel lobby. Included with registration.

Thursday, April 25th

8am - 9am

Breakfast (Included in Registration)

9am

Registration/Welcome & Announcements

9:15am - 10am

"MTA & You": Minnesota Telecom Alliance Updates

10am - 12pm

"Understanding the Generations"
Presented by Cindy Bigger, CEO-Bigger Associates
We currently have four generations in the workplace and it can bring into focus some generational differences. This program looks at the five identified generations. We look at what shaped each generation, what they value and how they like to work, be rewarded, etc. We spend time talking about how to have all the generations work together and understand each other in the workplace ... not an easy thing!!
This is a two hour workshop.

12pm - 1pm

Lunch (Included in Registration)

1 pm - 3pm

Team Building Exercise
Presented by Travis Guida, Owner/Operator- Character Challenge Course

3pm - 4pm

Peer to Peer Breakout Session & Team Building Exercises
Please bring two topics for discussion per company. Topics will be placed into an idea jar and selected at random for discussion.

4pm

Prizes & Closing Remarks

Member Directory

MTA Membership Directory

Active Members

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