2019 Fall MTA Customer Service Peer Group Conference
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9/11/2019 to 9/12/2019
When: September 11-12, 2019
Where: United States
Contact: Betsy Bignall
800.343.8086 x1810


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2019 Fall MTA Customer Service Peer Group Conference

September 11-12  |  Minneapolis Marriott City Center

Registration Rate:  $150

Lodging:

Reservations: Minneapolis Marriott City Center
For room reservations call: 866-315-9403 or 612-349-4000 

Room rate of $114 under the Minnesota Telecom Alliance block, available until August 21, 2019.

Agenda

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Wednesday September 11

Welcome, Introductions & Announcements

1 :30pm -3:30pm

Kristen Brown, Motivational Keynote Speaker

The Happy Hour Effect: Twelve Secrets to Minimize Stress and Maximize Life

You're a smart, successful telecom professional who has what it takes to drive success for yourself and build positive relationships with your clients, colleagues, and community. But you also face the ongoing stress of growing your company and career, providing top-notch service to customers, staying up-to-date on industry trends, communication with your team, and making time for your personal life. Whew! This constant stress and time pressure can negatively impact how you show up to customers, co-workers, and your personal circles.

 


3:30pm -4:15pm

MTA Update, Brent Christensen MTA


6:00pm -8:00pm

Fun on the Roof at Brits Pub

1110 Nicollet Mall Minneapolis, MN 55403
Join us for beverages and lawn bowling.


Thursday September 12

7:30am -8:45am

Breakfast (Included with hotel stay)


8:45am

Registration/Welcome & Announcements


9:00am -9:45am

Peer to Peer Breakout Session & Team Building Exercises

Please bring two topics for discussion per company. Topics will be placed into an idea jar and selected at random for discussion.


9:45am -10:00am

Break


10:00am -12:00pm

Michelle Backes

Michelle is WNBA chaplain of the Minnesota Lynx, an educator and mentor to many. She is a Senior Certified Consultant at Trust Edge Leadership Institute where the mission is to develop trusted leaders and organizations.


12:00pm -1:15pm

Lunch-Fogo De Chao (Included in registration)


1:15pm -2:15pm

Michelle Backes

Continued


2:15pm -2:30pm

Prizes & Closing Remarks




Bring around 40 trinkets from your company and a door prize from each attendee.

Registration Cancellation Policy:

With written cancellation notice received one week prior to the event, you will receive a refund, less $25 processing fee. Cancellations the week of the event are non-refundable. No-shows will not receive a refund.


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