TMG Peer Group Winter Conference
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 Export to Your Calendar 2/26/2020 to 2/28/2020
When: February 26 – 28, 2020
Where: Oak Ridge Hotel & Conference Center
One Oak Ridge Drive
Chaska, Minnesota 
United States
Contact: Christina Derby


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Location:

Oak Ridge Hotel & Conference Center in Chaska, MN
One Oak Ridge Drive, Chaska, MN 55318

Rates:

$195/attendee

$82.50/student 

Hotel Information:

Hotel Room Block Deadline is: 02/05/2020
Rates: $129 +tax

For reservations:

Call 952-368-3100 and ask for the MTA guestroom rate or visit our website at www.oakridgeminneapolis.com and use the Group Code:  MTA

Agenda:

Wednesday, February 26, 2020

5:30 PM 

Social - TBD


Thursday, February 27, 2020

7:30 - 8:30 AM  

Breakfast (included)


8:45 - 9:00 AM

Welcome and Introductions


9:00 - 9:30 AM

MTA/Legislative Update - Brent Christensen, MTA


9:30 - 10:30 AM

Cronin - Getting to Know Your Customers - Grant Holmseth


10:30 - 10:45 AM

Break


10:45 - 11:45 AM 

Olsen Thielen - Broadband Opportunities in 2020 - Tom Campbell


11:45 - 1:15 PM

Lunch


1:15 - 2:00 PM 

Plus One - Performance Metrics - Tanya Sullivan


2:00 - 2:30 PM  

Door Prizes and Break


2:30 - 3:30 PM

Pivot - CX/Journey Mapping - Jeremy Graves


3:30 - 4:30 PM 

CNS - Visualize Your Data - Paul Solsrud


Friday, February 28, 2020

7:30 - 8:30 AM 

Breakfast (included)


9:00 - 9:45 AM

30 Marketing Ideas (Please bring marketing pieces to share - Printed or Digital)


9:45 - 10:00 AM

Break


10:00 - 11:00 AM

CrowdFiber - Marketing Behaviors that Drive Results - Tricia Steele 


11:00 - 12:00 PM 

Round Table Discussions:

  1. Partnerships in Your Neighborhood
  2. Telecommuting: Promoting & Departure
  3. Software for Efficiencies
  4. Keeping CSRs Up-to-Date on New Products and Services
  5. Intranet – What are companies using and including on their intranet?
  6. Call Reviews and Follow Up on CSR Skills

12:00 PM

Dismissal


Registration Cancellation Policy:

With written cancellation notice received one week prior to the event, you will receive a refund, less $25 processing fee. Cancellations the week of the event are non-refundable. No-shows will not receive a refund.=

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