2013 Customer Service Peer Group Fall Conference
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9/26/2013 to 9/27/2013
When: 9/26/2013

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MTA is excited to announce the upcoming Customer Service Peer Group Conference.  This is to be held September 26th & 27th at Holiday Inn Mpls NW – Elk River, Minnesota.  This event is for any and all individuals who deal with customers in the telecommunication industry.  This is a great opportunity to attend (or send your staff) for very little cost. 

We will begin at 7 p.m. on Thursday evening with an icebreaker meet and greet in the hotel bar & lounge.  Chair massages will be available.  The morning of learning will include a message from our own MTA President, Brent Christensen;  and Kristi Westbrook will share "7 Traits of Highly Successful People”.

Back by popular demand will be our "Peer to Peer Breakout Sessions”.  Topics will include: Social Media-does your company use, what & how; Customer Surveys-how do you develop & use; Cross Training-how & what works; Interpersonal Communications at your company; Lifeline Credits; Delinquencies & Bankruptcies; and what would you like to discuss next time.  These are totally interactive & informative.  Come with your ideas, suggestions, and what works for you!

After lunch, Organized Audrey will present "Entangled in E-mail & Passport to Productivity”.  Her passion and energy will motivate us all to develop effective e-mail strategies to improve productivity & efficiency and learn how to become better organized and make life-lasting improvements.  It’s time to take control of e-mail, improve your productivity, and plan & prepare for a pleasant & successful work environment!!

There is plenty of time to meet old and new friends and share your customer service experiences in the telecommunications business.  Register now to attend this learning conference.  The MTA registration fee is only $99.  Holiday Inn’s room rate is $80.00 (until September 5th).  You and your staff won’t want to miss this conference!  Find the full agenda and registration form on the MTA calendar.  You will register with MTA and then make your own hotel reservation.  We look forward to seeing you on September 26th & 27th.


Holiday Inn Mpls NW
9200 Quaday Ave NE 
Elk River, Minnesota

Reservations can be made under MTA Customer Service Peer Goup at a rate of $80 per night. Contact number is 763-656-4400. Deadline: September 5, 2013


Member: $99
Non-member: $125
Deadline: September 20, 2013

Please bring 1 door prize and promotional items (approx. 50) to share.


Interstate Telcom Consulting, Inc.

SourceOne Solutions


Contact Sandra Gruber, (320) 235-8883


Registration Cancellation Policy:  With written cancellation notice received one week prior to the event, you will receive a refund, less $10 processing fee.  Cancellations the week of the event are non-refundable.  No-shows will not receive a refund.

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