2013 Customer Service Peer Group Spring Conference
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4/18/2013 to 4/19/2013
When: 4/18/2013
Where: Thumper Pond Resort
300 Thumper Lodge Road
Ottertail 56571
United States

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MTA is excited to announce the upcoming Customer Service Peer Group Conference. This is to be held April 18th & 19th at Thumper Pond Resort & Conference Center in beautiful Ottertail, Minnesota. This event is for any and all individuals who deal with customers in the telecommunication industry. This is a great opportunity to attend (or send your staff) for very little cost.

We will begin at 7 p.m. on Thursday evening with a wine tasting icebreaker at Thumper Pond. The morning of learning will include a message from our own MTA President, Brent Christensen and a speaker from Independent Emergency Services.

Back by popular demand will be our "Peer to Peer Breakout Sessions”. Topics will include: multitasking-how do you do it; how do you keep CSR’s up-to-date with new technologies; sales incentives-what works and what doesn’t; overcoming workplace negativity with Enthusiasm; social media & live chat-does you company use & if so tell us about; cross-training in a lean environments-what works; communicating within company departments; and what would you like to discuss next time. These are totally interactive & informative. Come with your ideas, suggestions, and what works for you!

After lunch, Cronin Communications very own Ryan Dutton will present "Gadgets & Gizmos”. This session will talk about consumer electronics, applications driving bandwidth, data consumption, and how much customers really are using with all the various applications. Ryan’s presentations are very informative and energizing.

There is plenty of time to meet old and new friends and share your customer service experiences in the telecommunications business. Register now to attend this learning conference. The MTA registration fee is only $99. Thumper Pond’s room rate is $99.95 (until March 23rd) and includes 4 water park passes. You and your staff won’t want to miss this conference! Find the full agenda and registration form on the MTA calendar. You will register with MTA and then make your own hotel reservation. We look forward to seeing you on April 18th & 19th.

Members – $99
Non-members – $125
Deadline: April 12, 2013

Please bring 1 door prize and promotional items (approx. 50) to shar.

Thumper Pond Resort
300 Thumper Lodge Road
Ottertail, MN 56571

To make reservations, call 1-877-294-7981 and mention "MTACUST" to get room rate of $99.95. Reservation deadline: March 23, 2013.

Questions? Contact: Melanie Nelson, 218-456-2125


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