2014 Customer Service Peer Group Fall Conference
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11/11/2014 to 11/12/2014
When: November 11-12, 2014
Where: Arrowwood Lodge At Brainard Lakes
6967 Lake Forest Road
Baxter, Minnesota  56425
United States
Contact: Sandra Gruber

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MTA is excited to announce the upcoming Customer Service Peer Group Conference. This is to be held November 11th & 12th at the Arrowwood Lodge at Brainerd Lakes – Baxter, Minnesota. This event is for any and all individuals who deal with customers in the telecommunication industry. This is a great opportunity to attend (or send your staff) for very little cost.

We will begin at 7 p.m. on Tuesday evening with an icebreaker. We invite everyone to join us for this wonderful opportunity to network with peers in our industry in an informal inviting setting.  There will be 2 massage chairs available that evening for anyone that wants a little pampering. The morning of learning will include a message from our own MTA President, Brent Christensen; and Andy Isackson from CTC will speak on "Positioning Your Company Identity for 21st Century Success."

Before lunch, Maribeth Overland will begin her speaking on "Tapping your Authentic Leadership Potential to achieve your Life Goals and return again after lunch speaking on "The Dynamics of Problem Solving – Why Don't They Get It."

In the afternoon we will be breaking out into groups and doing some team building exercising and also continuing the ever so popular Peer to Peer Breakout Sessions.

There is plenty of time to meet old and new friends and share your customer service experiences in the telecommunications business. Register now to attend this learning conference. The MTA registration fee is only $125. Rates are valid up till the event date. You and your staff won’t want to miss this conference! Find the full agenda and registration form on the MTA calendar. You will register with MTA and then make your own hotel reservation. We look forward to seeing you on November 11th & 12th.

P.S. Please consider joining the planning committee.  Our committee consists of 4 people with 1 leaving each time.  You would help plan 4 conferences.  We communicate with each other thru email and conference calls. It is a great way to get involved. If interested, please let one of the committee members know.  We would like to have someone onboard before the end of this conference.

Registration Fee

MTA Members – $125
Non-members – $150


Reservations can be made under MTA CSR Fall Conference at a rate of $79 per night. Contact number is 877-687-5634 or 218-822-5634.


Download a registration form

Registration Cancellation Policy: With written cancellation notice received one week prior to the event, you will receive a refund, less $10 processing fee. Cancellations the week of the event are non-refundable. No-shows will not receive a refund.

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