2016 CSR Spring Conference
Tell a Friend About This EventTell a Friend

4/19/2016 to 4/20/2016
When: April 19–20, 2016
Where: Arrowwod Resort & Conference Center
2100 Arrowwood Ln
Alexandria, Minnesota  56308
United States
Contact: Erin Riecke

Online registration is closed.
« Go to Upcoming Event List  

MTA is excited to announce the upcoming Customer Service Peer Group Conference. This is to be held April 19th & 20th at Arrowwod Resort & Conference Center in Alexandria, MN. This event is for any and all individuals who deal with customers in the telecommunication industry. This is a great opportunity to attend (or send your staff) for very little cost.

More information will be provided as the conference approaches.


MTA Member: $125
Non-member: $150


Arrowwood Resort & Conference Center
Phone: 320-762-1124
Room Rate: $119.00
Block of rooms reservered under MTA Customer Service Conference.

Planning Committee

Erin Riecke, 702 Communications
(218) 284-5718   

Tammy Dierks, Federated Telephone/Farmers Mutual    
(320) 324-2810

Christel Samuelson, Park Region/Otter Tail Telecom

Lisa Urdahl, Nu-Telecom
(320) 583-3714


Tuesday, April 19, 2016

6:30 pm to 8:30 pm

Icebreaker – Carlos Creek Winery Tour & Wine Tasting

Winery tour, wine tasting and appetizers after the tour. Cost is $7 per person for wine tasting which includes a souvenir wine glass. Attendees are responsible for this fee which will be collected that night. Please indicate if you plan to participate in wine tasting. A shuttle bus will leave the hotel at 6:30 pm. Meet in the hotel lobby at 6:15 pm. The shuttle will return us to the hotel.

Wednesday, April 20, 2016

*Please bring 1 door prize & promotional items (approximately 40) to share.

7:30 am to 8:30 am

Breakfast (included in registration & held in conference room area)
Breakfast – Assorted pastries & muffins, fresh fruit, orange juice, coffee & tea.

8:30 am


8:45 am


9:00 am

MTA & You – Brent Christensen

9:30 am

Dave Wolf – “General Manager’s Perspective
General Manager Gardonville Cooperative Telephone Association

10:30 am

Break and Door Prizes


Team Building and Peer to Peer Breakout Sessions
**Please bring 2 topics for discussion per company.  Topics will be placed into an idea jar and
       selected at random for discussion.

12:00 pm

Lunch (included in registration) 

1:00 pm

Lisa Brouwer – Full Throttle Living – “Gear Up: 6 Pieces of Gear that 'Ready to Ride' Team Members Wear"
As a John Maxwell Certified Coach, Trainer, and Speaker, Lisa provides learning and coaching programs that will inspire you to rev up your personal and professional growth. She traded her high heels for boots and briefcase for saddlebags, and now coaches women on how to ‘Obey Their Inner Rumble’ and helps small businesses shift into high gear using motorcycle references.

2:30 pm

Break/Energizer & Door Prizes

2:45 pm

Peer to Peer Breakout Sessions, continued

4:00 pm

Door Prizes & Closing Remarks


Cancellation Policy: With written cancellation notice received one week prior to the event, you will receive a refund, less $10 processing fee. Cancellations the week of the event are non-refundable. No-shows will not receive a refund.

Member Directory

Active Members

Copyright © 2018 Minnesota Telecom Alliance, Inc. All right reserved.